What is the procedure if a NSS token is reported broken?

In the event that a NSS (Network Security Solutions) token is reported broken, the procedure requires that the Trusted Agent (TA) or Endorsing Trusted Agent (ETA) takes immediate action to replace the token within 24 hours. This is critical because NSS tokens are essential for secure communication and identity verification within the Public Key Infrastructure (PKI). Timely replacement helps maintain operational integrity and ensures that personnel are not left without necessary access capabilities.

Prompt response to a broken token is crucial to prevent any potential security risks that may arise from an inoperative token, making the quick replacement not only a procedural requirement but also a security imperative. The ability of the TA or ETA to address such issues swiftly reinforces trust in the PKI system as well as in the personnel relying on it for secure operations.