What is the role of a Trusted Agent (TA) in the US Army PKI?

The role of a Trusted Agent (TA) in the US Army Public Key Infrastructure (PKI) is primarily to act as a liaison between end-users and the PKI system. This position is crucial because TAs facilitate the communication and interaction between the users who need PKI services, such as obtaining or managing digital certificates, and the underlying infrastructure that supports these services.

TAs are responsible for assisting users with the certificate enrollment process, validating the identity of those requesting certificates, and providing guidance on how to use the technologies associated with PKI. They help ensure that users understand the importance of secure practices, thus promoting a secure operating environment. By serving as a bridge between end-users and the PKI system, TAs play an essential role in maintaining the integrity and security of the organization's communications.

While developing digital certificates, managing hardware security modules, or providing user support for network issues are important aspects of PKI operations, these tasks fall outside the core responsibilities of a Trusted Agent. Their primary focus is on user interaction and ensuring that personnel are effectively engaged with the PKI mechanisms in place.